WEBVTT

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(upbeat music)

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- Dear Mr. Rutledge, my neighbors and I

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are in need of broadband
services from Charter.

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After striking out with Verizon
and satellite providers,

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I decided I'm just gonna
write some letters.

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I wrote three letters,

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mailed them off the old
fashioned way with a stamp.

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All other areas of our town are covered

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except for this one, where we live,

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disconnected the office called

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and said, "Hey, your letters made it.

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We have your plan.

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We have your build-out,
be patient it's coming."

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We're going to build out.

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Well this pole here is one of the poles

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in this network that goes out to my home,

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as well as three of my neighbors.

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Charter ran cable here

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and we're thankful to have it.

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One day I was coming home from the store,

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and I saw the reels of cable
and that was a good day.

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That was a really good day.

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(machine whirring)

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(upbeat music)

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- I'm a fire splicer.

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And for the Hudson Valley, we're doing

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helping out with the New
York state build-out.

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Myself and my colleague, Eric,

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we actually do all the fiber optic work

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and we'll splice the fiber
and then verify levels.

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Making sure everything
will be activated to

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help everybody build out.

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- Big focus is getting
internet service, phone, TV

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into rural areas that
otherwise probably never

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would have seen it.

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- This helps out a lot of people

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especially with the COVID
and everything going on.

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It makes it nicer to know

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that people are getting the internet to

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do the things they need to do from home.

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You know work, school.

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- There's a lot of work involved.

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The permitting process can take anywhere

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from 12 to 18 months.

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The whole process is very involved.

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- Here's a typical New
York state DOT work permit.

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It shows the area that we
request to do our work in.

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These project maps on the walls

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give us a guidance of
progress and what's happening.

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This map here represents area

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that we're extending plant into.

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So all the red here, you see, this is

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all the work that has to
take place to activate here.

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(upbeat music)

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- We're currently building,
expanding our network

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to one of our rural communities,

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The city of Justin, Texas.

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Our expansion has benefited homeowners

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as well as the businesses
by providing them better,

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reliable internet connection
that they've been lacking.

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- There's going to be more
demand for higher speeds.

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Our customers are wanting more and more

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and we have the bandwidth
here to provide that.

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(upbeat music)

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- [Kandice} I have been
waiting for Charter to come

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into our town for years.

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The moment I found out through
the Chamber of Commerce,

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that they were laying the lines,

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I was absolutely thrilled
because in Springtown,

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we've only ever had your
basic slow internet.

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It was just never up to par
for what we needed it for.

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We rely on the internet for everything:

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printing our shipping
labels, buying our postage.

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We do everything over the
internet in our online sales.

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I think it's absolutely amazing

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that Charter is investing
in rural America.

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It is only going to help
everyone in those communities.

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- As we would go through
these neighborhoods

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just starting this project,

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homeowners would come out
telling me how happy they were.

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We felt like rock stars
in a way, we really did.

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- It's definitely a good
feeling, getting people service

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and people are glad to see you in town.

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So it's, it's always a good feeling.

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- I'm grateful, you know, to live here,

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in a great place and modern amenities.

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It's, it's great.

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(upbeat music)