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My name is Gary Heward.

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I'm a senior data analyst
and I'm on the operations analytics

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and testing team

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So I started out progressive in 2012.

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I first started in customer service.

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I took various roles
throughout operations,

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but eventually I was able to procure
a role in the operations reporting team.

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That led me to
then get a role in the Wfm team.

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So Wfm stands for Workforce Management.

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They're the group that helps
with forecasting call volume

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with a staffing,
and they actually help set up

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who is going to go to which town hall
and things of that nature.

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So through this and various opportunities
within even this department,

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I was able to go back to school

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thanks to Progressive
with their reimbursement program.

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I was able to go get my master's degree
at the University of Utah,

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got my master's
degree in business analytics.

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So now that allowed me to get the role
I have today as senior data analyst.

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Always strive to learn,
learn new things about your role

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or the position that you're desiring
to get here at Progressive

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as well as outside of the company.

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Like I went to school.

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Schooling might not be for everyone,

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but there's opportunities
to learn in a variety of ways.

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And I would say learning is definitely key
in order to go onward and upward.