My name is Gary Heward.
I'm a senior data analyst and I'm on the operations analytics
and testing team
So I started out progressive in 2012.
I first started in customer service.
I took various roles throughout operations,
but eventually I was able to procure a role in the operations reporting team.
That led me to then get a role in the Wfm team.
So Wfm stands for Workforce Management.
They're the group that helps with forecasting call volume
with a staffing, and they actually help set up
who is going to go to which town hall and things of that nature.
So through this and various opportunities within even this department,
I was able to go back to school
thanks to Progressive with their reimbursement program.
I was able to go get my master's degree at the University of Utah,
got my master's degree in business analytics.
So now that allowed me to get the role I have today as senior data analyst.
Always strive to learn, learn new things about your role
or the position that you're desiring to get here at Progressive
as well as outside of the company.
Like I went to school.
Schooling might not be for everyone,
but there's opportunities to learn in a variety of ways.
And I would say learning is definitely key in order to go onward and upward.